Rob Keates

Director of Sales Performance, Change & Operations, Telefonica

Biography

I am a Director at O2 (Telefonica UK) where I have now worked for nearly 5 years. At O2, I have been involved in many initiatives across the Online/ Digital, Retail and Voice channels to deliver better experiences for our customers. Recently I led the Stores (Retail) channel across the UK&I where I was responsible for our people and performance in all of our physical stores.

I am now working on the performance across all our channels, the supply chain and the various change projects we have across the Sales directorate.

Prior to that I worked in professional services for 14 years as a Director at EY and prior to that at Accenture. I have worked in many industries including Utilities, technology, financial services, NHS and telecommunications.

I am married with two young boys and live in the Midlands.

Related speakers

Sir Harpal Kumar

CEO, Cancer Research UK

Patrick Drake

Co-founder & Head Chef, Hello Fresh

Will Butler-Adams

MD, Brompton Bicycles Ltd

Mark Carney

The Governor of the Bank of England

Sir Jeremy Heywood

Cabinet Secretary and Head of the Civil Service

David Dein

Former Chairman of Arsenal and the Football Association