Director of Sales Performance, Change & Operations, Telefonica
I am a Director at O2 (Telefonica UK) where I have now worked for nearly 5 years. At O2, I have been involved in many initiatives across the Online/ Digital, Retail and Voice channels to deliver better experiences for our customers. Recently I led the Stores (Retail) channel across the UK&I where I was responsible for our people and performance in all of our physical stores.
I am now working on the performance across all our channels, the supply chain and the various change projects we have across the Sales directorate.
Prior to that I worked in professional services for 14 years as a Director at EY and prior to that at Accenture. I have worked in many industries including Utilities, technology, financial services, NHS and telecommunications.
I am married with two young boys and live in the Midlands.
President of Murray Edwards College
Senior Adviser Welsh Affairs for Severn Trent Water and Former Director, BT Wales
MD, Ducati UK
Chairman, Ofcom & Former Chairman of Channel 4 & Santander
Portfolio Chair & Entrepreneur
Former CEO of Urdd Gobaith Cymru