Suzie Bailey

Director of Leadership and Quality Improvement, NHS Improvement


Suzie first joined the NHS in 1992 after graduating from the London School of Economics. She was on the NHS management training programme and has held operational roles in acute, community and mental healthcare. Suzie is a Health Foundation Generation Q Fellow and has a MSc. in Leadership for Quality Improvement from Ashridge Business School. As the first Service Improvement Director at Sheffield Teaching Hospitals NHS FT, she led the creation of the organisation-wide improvement programme. Through an innovative partnership with the Dartmouth Institute in Massachusetts, supported by the Health Foundation, Suzie and her team created the Sheffield Microsystem Coaching Academy to develop staff capability for improvement across Sheffield and beyond

Suzie is passionate about leadership development, how to develop staff and patient capability for quality improvement and creating cultures to deliver great care and joy in work. As Director of Leadership and Quality Improvement at NHS Improvement, Suzie leads on a portfolio that includes the co-design and delivery of the national strategic framework for improvement and leadership development in England published in December 2016 and a major programme on culture and leadership with Professor Michael West and the Kings Fund.